INFORMATION ON MECHANISMS FOR THE PROTECTION OF THE RIGHTS OF CONSUMERS OF INSURANCE SERVICES JSC PRESTIGE
The possibility of settling disputes peacefully (pre-trial settlement)
If the client of PJSC IC PRESTIGE believes that the Company, its representatives, employees, and other persons violated his rights and interests protected by law during the conclusion or execution of the insurance contract, he has the right to file a complaint (application, appeal) against I, the Chairman of the Board of the Company, in writing::
- by mail to the address: 03142, Kyiv, str. Vasyl Stus 35/37,
- by e-mail to the address: info@prestige-ic.com.ua
- feedback form on the website www.prestige-ic.com.ua
The client also has the opportunity to make a verbal complaint (statement, appeal) by phone: +38 (044) 38-39-145, +38 (044) 35-35-145.
The form and content of the complaint (application, appeal) must meet the requirements established by the Law of Ukraine "On Appeals of Citizens".
In the event of the impossibility of resolving the dispute or problem peacefully, the client has the right to apply for the protection of his rights and interests to the court under the jurisdiction and jurisdiction of the relevant dispute established by the procedural legislation.
State regulation of the activities of PJSC IC PRESTIGE is carried out by the National Bank of Ukraine (https://bank.gov.ua/ua/contacts)
Phone: 0 800 505 240 or +380442986555
Email: nbu@bank.gov.ua
For correspondence: st. Instytutska, 9, Kyiv, 01601.
For submission of written appeals from citizens: str. Instytutska, 11-b, Kyiv, 01601, or in the "Citizen Appeals" section of the official online representation of the National Bank of Ukraine (https://bank.gov.ua/ua/consumer-protection/citizens-appeals).
Порядок взаємодії та розгляду звернень споживачів - 2024 (КЕП), 1688 kB