INFORMATION ON MECHANISMS FOR PROTECTING THE RIGHTS OF CONSUMERS OF SERVICES OF PJSC "PRESTIGE COMPANY"

Possibility of amicable (pre-trial) settlement of disputes regarding the provision of intermediary services by PJSC "PRESTIGE COMPANY"

If a client of PJSC "PRESTIGE COMPANY" believes that the Company, its representatives, employees, or other persons violated their rights or legally protected interests during the conclusion of an insurance contract, they have the right to submit a complaint (application, request) addressed to the Chairman of the Management Board in writing:

• by mail to the address: 03142, Kyiv, str. Vasyl Stus 35/37,
• by e-mail to the address: info@prestige-ic.com.ua
• feedback form on the website www.prestige-ic.com.ua

Clients may also file an oral complaint (application, request) by phone: +38 (044) 38-39-145.

The form and content of the complaint (application, request) must comply with the requirements of the Law of Ukraine “On Citizens’ Appeals”.

If the dispute or issue cannot be resolved amicably, the client has the right to seek legal protection of their rights and interests in court in accordance with the procedural legislation of Ukraine under the jurisdiction and venue established by law.

State regulation of the activities of PJSC PRESTIGE Company is carried out by the National Bank of Ukraine (https://bank.gov.ua/ua/contacts)

Phone: 0 800 505 240 or +380442986555

Email: nbu@bank.gov.ua

For correspondence: st. Instytutska, 9, Kyiv, 01601.

For submission of written appeals from citizens: str. Instytutska, 11-b, Kyiv, 01601, or in the "Citizen Appeals" section of the official online representation of the National Bank of Ukraine (https://bank.gov.ua/ua/consumer-protection/citizens-appeals).

Disputes arising under insurance contracts are resolved through negotiations in the pre-trial dispute resolution procedure. If an agreement is not reached, the case is referred to court at the location of the Insurer as per the legislation of Ukraine. Issues not covered in the insurance contract are governed by the laws of Ukraine.

Consumer rights protection is carried out in accordance with the laws of Ukraine on consumer protection and financial services market regulation. Consumers have free access to information about insurance services provided by the Intermediary — on the Intermediary’s website, and about the Insurer’s services — on the Insurer’s website, as well as at service delivery points.

Comprehensive information or out-of-court dispute resolution is available by contacting the Intermediary / Insurer (in writing / by phone, or via correspondence / email).

If the issue is within the exclusive competence of the Insurer, the client can contact the Insurer directly. Public information about the Insurer’s contacts for the relevant contract is indicated in that insurance contract.

If the complaint does not meet the legal requirements for form and content, the Intermediary / Insurer reserves the right to leave such requests (complaints) without consideration.

 Порядок взаємодії та розгляду звернень споживачів - 2025_1, 10681 kB